![]() Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic. ![]() This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver. If you can't see the desktop and instead see a blue, black, or blank screen, see Troubleshoot blue screen errors or Troubleshoot black or blank screen errors.This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.Īpplies to: Windows 10, version 1703 Original KB number: 4021854 Symptom ![]() Windows will attempt to reinstall the driver. Right-click (or press and hold) the name of the device, and then select Uninstall. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions. Select Search automatically for updated driver software. Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update. In the search box on the taskbar, enter device manager, then select Device Manager. ![]() You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how: Before you beginĭriver updates for Windows, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. If you are having problems with Windows Update, you might see if any of the links at Update Windows can help you out first. Note: The best and safest way to get driver updates in Windows is always through Windows Update. ![]()
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